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Frequently asked questions related to SiteLock

SiteLock is a SAAS (Software delivered as a Service) based website security system which is designed to protect websites from hackers and miscreants. It works to serve as an early detection alarm and protects your website from online threats such as viruses, hackers, bot attacks and identity theft.

SiteLock is also capable of logging into your website server to remove already introduced malware sitting in your hosting server.

Website owners are often confused how the SiteLock system works to protect your website from threats and attacks. Hence, in this article I am answering some of the most commonly asked questions related to this software system.

Also read - How to secure your website from attack?.

What is SiteLock and what does it do?

SiteLock is a service that performs daily scans of your website to identify vulnerabilities and protect against threats like viruses, cross-site scripting, SQL injection and even email blacklisting. SiteLock™ also provides you with a Trust Seal that provides customer confidence and helps increase your sales and conversions.

What types of problems does SiteLock scan for?

SiteLock performs a Deep 360 Scan that encompasses:

How is SiteLock billed?

SiteLock is a subscription service which is billed for in advance and available in one-year terms.

How does SiteLock notify you when it finds an issue?

Your website visitors will not be alerted of any problem. The SiteLock seal will simply continue to display the date of the last good scan of your website. SiteLock will send you emails to notify you of the problems and what you need to rectify. If you fail to rectify the problem, within a few days SiteLock will remove the seal from your website and replace it with a single pixel transparent image. At no point will SiteLock display any indication to your website visitors that your website has failed a scan.

Emails that are sent, come from - support@sitelock.com, customerservice@sitelock.com and sales@sitelock.com.

Will SiteLock impact website performance?

No. SiteLock scans won't impact the performance of your website. Also, the SiteLock seal has no impact on load times.

How does the Virus Scan work?

The SiteLock Virus scanner works by pulling website files from daily scans and comparing them to an industry-leading database of virus signatures to determine if there is any match between your website and known malicious code. Because this is an intensive process and it is important to avoid an impact to your website performance, the scan is done on a rolling basis, downloading a piece of your website each day. For most websites, this process completes within 30 days.

How do I install the SiteLock seal?

SiteLock provides a small JavaScript code snippet which you simply need to included in the footer area of your website.

How to I sign-Up to subscribe for SiteLock?

You can buy the SiteLock subscription from WebServicesWorldwide.com at a lower rate than what you would get if directly purchasing from SiteLock company. After you have purchased the product and made the payment, you will be prompted to enter relevant account information using which the service will get auto configured.

After the scan has completed, you can add the SiteLock seal to your website.


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About the Author

Rajeev Kumar
CEO, Computer Solutions
Jamshedpur, India

Rajeev Kumar is the primary author of How2Lab. He is a B.Tech. from IIT Kanpur with several years of experience in IT education and Software development. He has taught a wide spectrum of people including fresh young talents, students of XLRI, industry professionals, and govt. officials.

Rajeev has founded Computer Solutions & WebServicesWorldwide.com, and has hands-on experience of building variety of web applications and portals, that include - SAAS based ERP & e-commerce systems, independent B2B, B2C, Matrimonial & Job portals, and many more.

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